Successes & Nominations

Local Tourist / Hospitality / Leisure Award

Covering all aspects of tourism, hospitality and leisure, this award recognises excellence in individual areas as well as looking for evidence of promoting the region of Lowestoft and/or Waveney as a tourist destination that in turn drives economic growth.

Winner, Family Business of the Year Award

This award was presented to a local family business showing strong family values, the same ethos and belief on how things should be done, the stability of knowing they may be building the future generations and showing commitment to the wider business community through employment opportunities. Sponsored by Pleasurewood Hills Family Theme Park.

Sustainability Award

This award recognises environmentally friendly businesses in our region. The sustainability award is designed for a business that can demonstrate evidence of environmental best practice, ethical practice and/or sustainable development.


Inspector’s Comments

First Impressions Exterior

“This is an impressive property which enjoys a stately, riverside position overlooking the Waveney Valley. There is ample car parking and spacious patio areas with garden seating. Gardens are maintained extremely well with attractive and colourful illumination noted after dark. All exterior areas are very well maintained providing a most positive first impression.”

Quality, Maintenance, Cleanliness & Interior Ambience

“A contemporary style, with all areas providing a positive first impression upon entry. Both the bar and dining areas have a convivial atmosphere and are well arranged for guests comfort. Cloakrooms were clean and tidy with an obvious attention to housekeeping noted.”


“Staff were all cheerful and appeared to be happy in their work. A warm welcome and a very good departure attitude was experienced.”

Food Quality

“The menu offers a very good choice of meat, fish and vegetarian options to suit most tastes and appetites. Most dishes are made in house with quality ingredients noted throughout. Local produce is sourced where possible with all staff showing a good knowledge of provenance when asked. It is good to see so many home-made dishes on the menu.”

Food Sampled

Deep Fried Tempura Battered Courgette Flower, Dressed Leaves and a Chilli Mayonnaise:

“Crispy fried with a thin and light batter, the baby courgette was delightfully fresh with the flower attached. Cooked perfectly with a nice bite to the courgette. Salad leaves were fresh and well dressed and the mayonnaise provided a good ‘kick’ of chilli. Excellent.”

Seafood Linguine with King Prawns, Smoked Haddock, Clams and Salmon, bound with a Tomato and Chorizo Sauce and garnished with Fresh Parsley:

“A very well presented and colourful fish with generous amounts of fish. The linguine was served ‘al dente’. The sauce added a very good piquancy to the dish with the chorizo adding some light smokiness and heat. Fresh parmesan was requested and served as shavings to top the dish. Very good indeed.”

Treacle Tart with Pouring Cream:

“Crisp, light pastry with a deep filling of set golden syrup. The filling was soft but nicely set with a citrus note ensuring that the dessert was not too sticky. The tart was served warmed (not microwaved) which ensured a freshly baked appeal. An excellent dessert.”

Overall Summary

“Waveney House Hotel offers a very high standard of well sourced and competently cooked food. The restaurant has a good team of staff who all appear to enjoy their work and offer good levels of hospitality and service. Enjoying a very good location next to the river Waveney, the business offers modern and contemporary surroundings for diners with the benefit of a beautiful patio area in the Summer months.”


Carbon Charter

Following an assessment of the Waveney House Hotel, the Charter panel has awarded accreditation to the Carbon Charter, at Silver Level.

The Carbon Charter is awarded to companies that are monitoring and reducing their carbon emissions. It is intended to provide public recognition of this vital step to our shared goal of Creating the Greenest County. The Silver level recognises companies taking their environmental responsibility seriously; with effective carbon monitoring and reduction plans in place.


Food Hygiene Rating

Waveney House Hotel Ltd. was awarded a Food Hygiene Rating of 5 (Very Good) by East Suffolk Council.